FAQ's

CAN I AMEND MY ORDER AFTER I HAVE PLACED IT?

It is possible to change your delivery address and delivery date up to one working day prior to your original date by contacting us by email or telephone. Any changes requested after this deadline cannot be accommodated.

WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED?

You can keep an eye on your delivery by tracking your order in your order history. If your time slot has come and gone, you can contact us at info@houseofjax.co.za

WHAT DO I DO IF PART OF MY ORDER IS MISSING OR I RECEIVE DAMAGED GOODS?

We kindly ask that you inspect your package as soon as it is delivered. If there are any faults or missing items, you must inform us by email using the contact details on our website. If you do not let us know by email within 24 hours of delivery, we reserve the right not to refund or replace your purchase.

DO YOU SHIP INTERNATIONALLY?

we currently only ship within South Africa

HOW CAN I TRACK MY ORDER?

Once your order ships, you will receive an email containing your tracking number.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept all debit and credit card payments as well as instant EFT